tak's Privacy Policy

tak places the highest priority on the privacy of personal information of all its registered users. This Privacy Policy ("Policy") describes what types of information are collected through the tak website and mobile app, how that information is processed, and under what circumstances it may be shared with third parties.

This Policy applies to tak's website, applications, and all related services. By using our services, you confirm that you have read and agreed to the terms of this Policy. This Policy is an integral part of our Terms and Conditions and must be read in conjunction with that document.

tak provides services only to adults of legal age (21+) in Bangladesh. Information belonging to anyone below this age limit is not intentionally collected or stored.

tak collects two types of information — information provided directly by you, and information generated automatically while you use the service.

2.1 Personally Identifiable Information (PII)

• Full name and date of birth
• National ID or passport number (for identity verification)
• Mobile number and email address
• Residential address
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank account)

2.2 Automatically Collected Information

• IP address and general geographic location
• Device type, operating system, and browser information
• Session duration, pages visited, and click data
• Gaming activity — bet history, win/loss records, and transaction logs
• Data obtained through cookies and equivalent tracking technologies

tak collects information in the following ways:

3.1 Registration and Account Management

Information you provide when opening a new account — name, mobile number, email, date of birth — is collected directly. Additional documents may be requested during the identity verification (KYC) process.

3.2 Transaction Processing

During a deposit or withdrawal, the necessary financial information from the payment gateway is recorded automatically.

3.3 Site Usage Analytics

When you visit the website and app, cookies, web beacons, and similar technologies automatically record browsing behaviour, preferences, and device information. See section 6 of this Policy for details.

3.4 Customer Support Communication

When you seek assistance via live chat or email, a record of that conversation is kept and used to improve service quality in the future.

tak uses collected information only for specific, lawful, and transparent purposes. The main purposes are described below:

• Account Management: To create new accounts, verify logins, and process password recovery.
• Identity Verification: To complete the KYC process for preventing fraud and money laundering.
• Transaction Processing: To safely complete deposit receipts and withdrawal settlements.
• Customer Support: To respond promptly to complaints, queries, and support requests.
• Bonus and Promotion Management: To send offers and keep records based on your eligibility.
• Responsible Gaming: To identify unusual playing patterns and take steps to protect players.
• Technical Improvement: To analyse site performance and improve the user experience.
• Legal Obligations: To maintain records required under applicable laws.

You can learn more in our Responsible Gaming section about how tak uses information to help players maintain healthy habits.

tak does not sell, rent, or commercially transfer users' personal information. However, limited information may be shared with trusted third parties in certain circumstances:

5.1 Service Providers

Payment gateways, identity verification agencies, and technology infrastructure providers receive only the information needed to carry out their specific tasks. All such third parties are bound by confidentiality agreements with tak.

5.2 Game Software Providers

Game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe process certain operational data to run games. They may not use this information for any other purpose.

5.3 Legal Requirements

Relevant information may be provided to authorities as required by law in response to court orders, lawful requests from investigative agencies, or anti-money laundering requirements.

The tak website uses cookies and equivalent technologies to improve your browsing experience and ensure the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and complete security verification.
• Functional Cookies: Remember your language preference, theme settings, and some basic account information.
• Analytics Cookies: Collect anonymous statistics to understand which pages are used most.
• Marketing Cookies: Help display relevant offers based on your preferences.

6.2 Cookie Controls

Cookies can be disabled from your browser settings. However, disabling essential cookies may cause issues with core functions such as login or payment.

tak applies multiple layers of technical and administrative measures to keep your information secure:

• SSL/TLS Encryption: All data transmitted through the site and app is protected by 256-bit SSL encryption.
• Database Encryption: Sensitive data in storage is kept in encrypted form.
• Access Controls: Only authorised staff have access to specific data, and every access is logged.
• Two-Factor Verification: OTP-based verification to protect accounts.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Firewall and Cyber Protection: Advanced firewall systems remain active to prevent unauthorised access.

In the event of a data breach, tak will promptly notify affected users in accordance with applicable rules and take the necessary steps.

Every registered user of tak has the following rights regarding their own information:

8.1 Right to Access

You can find out at any time what information tak holds about you. This request can be made by email.

8.2 Right to Rectification

If any information stored in your account is incorrect, you can request that it be corrected. Verification documents may be required to change core identity details such as name or date of birth.

8.3 Right to Erasure

When closing your account, you may request that your personal information be deleted. However, financial records and transaction logs must be retained for a set period due to legal requirements.

8.4 Right to Data Portability

You can request to receive your information in a structured, machine-readable format.

8.5 Right to Object to Processing

You can let us know at any time if you wish to stop marketing communications. However, it is not possible to object to processing that is essential for operating the service.

To exercise these rights or learn more, please contact us. You will also find answers to many common questions in our FAQ section.

tak retains your information only for as long as it is needed. Retention periods differ depending on the type of information:

• Account Information: For as long as the account is active and for a set period after it is closed.
• Transaction Records: Retained for an extended period as required by financial and legal regulators.
• Customer Support Logs: Retained for the period needed to verify service quality and resolve disputes.
• Analytics Data: Anonymous or aggregated data may be kept for long-term service improvement.

After the set retention period, information is securely deleted or anonymised.

tak clearly states that this platform is not for anyone under the age of 21. Age is verified at the time of registration, and accounts cannot be opened by anyone below 21.

If evidence is found that information belonging to a person under 21 has been collected by mistake, that account will be closed immediately and all related information will be deleted.

If a parent or legal guardian believes their child has opened an account on tak, please contact our customer support team without delay.

tak reserves the right to change or update this Privacy Policy as needed. If any significant changes are made to the Policy:

• A notice will be published on the website.
• Registered users will be informed by email or SMS.
• The "Last Updated" date at the top of the page will change.

Continuing to use the service after a revised Policy is published will be taken as your acceptance of the changes. For significant changes, efforts will be made to obtain active consent.